Terminate Reason Definitions

Term	Definition	Recommendations
Unavailable	Quota is no longer available	Increase API call frequency to remove closed quotas. Cint recommendation is to make API calls every 2 mins. Reduce traffic to quota groups with less than 5 wanted completes
Country	The panel country did not correspond to the quota targeting definition	Verify the country of the user matches the targeted country of the project
Postal Code	The user’s postal code did not match the quota targeting definition.	Verify the postal code of the user or region information matches the targeted region requirements
Year of Birth	The user’s year of birth did not match the quota targeting definition.	Verify the age of the user matches the targeted age requirements
Gender	The gender of the user did not match the quota targeting definition.	Verify the gender of the user matches the targeted gender requirements
Profiling	The user’s registered answers to profiling questions did not match the quota targeting definition.	Read the qualifications of the project to help identify the profiler(s) that the user termed on. For improved performance, map to common profilers seen within qualifications.
De-duplication	The user was deemed to have participated previously as a respondent in the project that the quota was associated with.	Do not send user back to the study. If this becomes a significant term count, the performance API will help eliminate these statuses.
Exclusion	The user was excluded from participating as a respondent based on past participation or other exclusion definition.	Consume ‘survey groups’ field and avoid sending users into those specific studies. If this becomes a significant term count, the performance API will help eliminate these statuses.
Device Type	The user’s device used was not of an allowed device type for the project that the quota was associated with.	Check the device requirements of the project to ensure only users on a compatible device are sent to the study.
Device Capability	The user’s device used did not have sufficient capabilities to be acceptable for the project that the quota was associated with. E.g. did not have a web cam	Ensure the quota requirements are being captured and only users who have such capabilities are redirected to the study.
Geo-IP	The user’s detected IP address did not match the list of allowed IPs/ranges for the panel country.	The user’s IP must be a valid IP for the targeted country.
Not Allowed	The supplier was not eligible to supply to the quota according to the Cint Platform	Suppliers should remove quota from their system and stop sending traffic to study.
Survey Links Exhausted	The client survey was using unique Survey URLs ("links") and the allocation of available links had been exhausted.	Stop sending traffic altogether to the study since there are no more unique links available.
Declined	User declined participation in survey. E.g. by clicking the link in the “legal disclaimer” shown in the match maker	Do not send user back to the study
Timed Out	User session exceeded the time-out limit due to network, webpage, or system issues.	Try again later.